Website terms & conditions
Effective date: 03 March 2026
1. About These Terms
These Terms govern your use of the website operated by The Heard Limited. By using this website, you agree to these Terms. If you do not agree, please do not use the site.
2. Website Access
We aim to ensure the website is available at all times but do not guarantee uninterrupted access. We may modify content, suspend access or withdraw services without notice.
3. Intellectual Property
All content on this website, including text, graphics, logos, branding, designs, images, video and strategy frameworks is owned by or licensed to The Heard Limited. You may not copy, reproduce, republish, distribute, modify or exploit any content without written permission.
4. Use of Website
You agree not to use the site unlawfully, attempt unauthorised access, interfere with functionality or upload malicious software.
5. Reliance on Content
Content is provided for general information only and does not constitute professional, legal or financial advice. We are not liable for reliance placed on website content.
6. External Links
We may link to third-party websites. We are not responsible for their content or privacy practices.
7. Limitation of Liability
To the fullest extent permitted by law, we exclude liability for loss of profits, loss of business, indirect or consequential loss and website downtime. Nothing excludes liability for death or personal injury caused by negligence or fraud.
8. Governing Law
These Terms are governed by the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the English courts.
9. Contact
For questions regarding these Terms, please contact:
Email: [Insert Contact Email]
Address: [Insert Registered address]
Privacy policy
Effective date: 03 March 2026
Last updated: 03 March 2026
1. Who We Are
This website is operated by The Heard Limited, registered in England & Wales.
Company number: [Insert Company Number]
Registered office: [Insert Registered Address]
Email: [Insert Contact Email]
For the purposes of UK data protection law, The Heard Limited is the Data Controller.
2. What Personal Data We Collect
Information You Provide:
- Name
- Email address
- Phone number
- Company name
- Job title
- Information submitted via contact forms or email
- Newsletter subscription details
Information Collected Automatically:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on site
- Referral source
- Cookies and tracking data
3. How We Use Your Information
We process personal data under the following lawful bases:
Contract – To respond to enquiries and service requests.
Legitimate Interests – To improve our website, services and marketing strategies.
Consent – To send marketing communications and use non-essential cookies. You may withdraw consent at any time.
4. Marketing Communications
If you subscribe to updates, we may send occasional emails about insights, news or services. You can unsubscribe at any time via the unsubscribe link or by contacting us directly. We do not sell or rent personal data.
5. Cookies
Our website uses cookies to ensure functionality, analyse traffic, improve performance and support marketing activity. You can control cookies through your browser settings or our cookie banner.
6. Data Sharing
We may share data with trusted third parties including hosting providers, analytics providers, email marketing platforms and CRM systems. All providers process data securely and in accordance with UK GDPR.
7. International Transfers
Where data is transferred outside the UK, appropriate safeguards such as adequacy decisions or Standard Contractual Clauses are implemented.
8. Data Retention
We retain personal data only as long as necessary:
- Enquiry data: up to 24 months
- Marketing data: until you unsubscribe
- Client data: in accordance with contractual obligations
9. Your Rights
Under UK GDPR, you have the right to access, correct, erase, restrict or object to processing of your personal data, and the right to data portability. You may lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
10. Data Security
We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss or misuse.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page.